Refund policy
Returns & Refund Policy
Last updated: May 2026
We hope you love everything you order from Millie Belle Boutique. However, if you're not completely satisfied, we're here to help.
Returns
- You have 14 days from the date of receipt to return an item.
- Items must be returned in their original condition — unworn, unwashed, with all tags attached and in original packaging.
- The following items are non-returnable: earrings and pierced jewellery (for hygiene reasons), sale items marked as final sale, and items showing signs of wear or damage.
How to Return
- Contact us at info@milliebelle.co.uk to request a return authorisation before sending any items back.
- You are responsible for return postage costs unless the item is faulty or incorrectly sent.
- We recommend using a tracked service as we cannot be held responsible for items lost in transit.
Refunds
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be processed to your original payment method within 5–10 working days.
- Original shipping costs are non-refundable unless the return is due to our error.
Faulty or Incorrect Items If you receive a faulty or incorrect item, please contact us within 48 hours of receipt with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you.
Your Statutory Rights Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
Contact info@milliebelle.co.uk milliebelleboutique.com